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How boylesports Handles Your Personal Data

At boylesports, we take seriously how your personal data is collected, stored and used when you hold an account with us.

Data collected only for account purposesUPI, Paytm, PhonePe transaction records securedYour right to access and correct dataIndia-compliant data handlingContact us to request changes
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boylesports How boylesports Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate information or raise a concern about how your data has been handled, our privacy team is reachable…

Email Privacy Request Send your data access, correction or deletion request directly to our privacy team by email. Include your registered account email so we can locate your records quickly and respond within our stated timeframe.
Live Chat Support Our live chat is available around the clock. If your query is about data handling, cookie settings or account-level privacy preferences, the support agent will route your message to the privacy team the same day.
In-Account Help Centre Log into your account, head to the Help Centre and select the Privacy and Data category. You can submit a formal request from there, and we will track it end-to-end so you can see its status at any time.
DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

From the moment you verify your account to every PhonePe or Paytm deposit that clears, your data passes through layers of access controls and encryption.

Encrypted Storage

All personal and financial data, including UPI references and Paytm wallet identifiers, is stored using industry-standard encryption at rest. Only authorised personnel with a verified operational need can access this data, and access events are logged.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust your cookie preferences at any time through your browser settings or through the cookie banner when you first visit the site.

Account Security Layers

Your account is protected by password hashing and optional two-factor authentication. We never store your raw password. If we detect an unusual login pattern from a new device or location, we flag it and may prompt additional verification before granting access.

Data Retention Schedule

We keep your data only as long as your account is active or as required by applicable law. Once a retention period expires, data is securely deleted or anonymised. The exact retention window depends on local legal requirements in the region where your account is registered.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. We will compile and deliver this in a structured, readable format within thirty calendar days of receiving your verified request through any of our contact channels.

Correction and Deletion Requests

If any detail on your account is inaccurate — name, contact number, linked payment method — contact our privacy team and we will correct it. You may also request deletion of your data where no legal obligation requires us to retain it, and we will confirm once it is done.

Your Privacy Questions Answered

The questions below cover the data rights and privacy concerns we hear most from account holders in India. If your question is not listed here, reach out through live chat or email and our privacy team will respond directly.

We collect your name, email address, phone number, date of birth and the payment method details you use — such as your UPI ID or Paytm-linked number — along with account activity logs needed to operate and secure your account.

We do not sell your data. We share it only with service providers who help us operate the platform — such as payment processors for UPI and PhonePe transactions — and only under strict data-processing agreements that limit how they may use it.

Retention periods depend on local law and vary by data type. Financial transaction records are typically retained for the period required by applicable regulation. Once that period ends, data is securely deleted or anonymised. We will tell you the specific period on request.

Yes. Submit a data access request through the Help Centre, by email, or via live chat with your registered account email. We will compile your data in a readable format and deliver it within thirty calendar days of verifying your identity.

Contact our privacy team through any support channel. For corrections, provide the accurate details you want on your account. For deletion requests, we will check whether a legal retention obligation applies and confirm once the data has been removed or explain any restriction.

We use strictly necessary cookies to keep your session active, analytics cookies to see which pages are used most, and optional personalisation cookies. You can accept, reject or customise non-essential cookies through the cookie banner or your browser settings at any time.

Payment data passed during a UPI or Paytm transaction is encrypted in transit and at rest. We store only the reference identifiers needed to reconcile your account — never your full payment credentials — and access to these records is restricted to authorised personnel only.

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