Reference

Our Terms, Your Rights, One Clear Policy

boylesports operates under a defined legal framework that sets out what you can expect from us and what we ask of you in return.

Account Eligibility ConditionsJurisdiction-Dependent AccessData Retention PolicyCookie Consent FrameworkPolicy Contact Channel
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boylesports Our Terms, Your Rights, One Clear Policy
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you need clarification on our terms, want to exercise a data right, or have a dispute about account access, our policy support team handles these requests separately from general customer service.

Email Policy Team Send a written request to our legal and compliance address for data rights queries, account dispute escalations or formal objections to any clause in our published terms.
Live Chat — Policy Queue Use the in-platform live chat and select the Legal or Policy topic so your query routes directly to the policy team rather than general support, cutting resolution time.
Registered Post For formal legal correspondence, you may write to our registered company address. Include your account reference number and the specific clause or right you are raising.
HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

Our approach to legal compliance is operational — not just a document on a page. Here is how each area of the policy works in practice for your account on boylesports.

Data Handling

We collect only the data required for account verification, transaction processing via UPI, Paytm or PhonePe, and fraud prevention. We do not sell your personal data to third parties under any commercial arrangement.

Cookie Consent

On your first visit, a consent banner lets you accept, reject or customise non-essential cookies. Essential cookies for login and payment session state cannot be disabled without breaking core account functions.

Account Security

Passwords are stored as salted hashes — we cannot see them. Two-step verification is available for your account. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

We retain transaction records for seven years to meet financial regulatory requirements. Account profile data is held while your account is active and for two years after closure, then permanently deleted unless law requires longer retention.

Requesting Your Data

You may request a copy of the personal data we hold about you at any time. We aim to fulfil verified data-access requests within 30 days. Contact the policy team via email with your account number to start this process.

Corrections and Deletions

If data we hold about you is inaccurate, contact us and we will correct it within 14 working days. Account deletion requests are processed after outstanding balances are settled and any legal hold period has elapsed.

Your Policy Questions, Answered Directly

These are the legal and policy questions we receive most often from account holders in India. If your question is not covered here, the policy contact channels above connect you to the right team.

Access depends on local law and is available only where local law permits. You are responsible for checking the regulations in your specific state or territory before opening an account and making any transaction.

Our terms are governed by the jurisdiction stated in the full terms document. Where local Indian law conflicts with those terms, local law takes precedence. We recommend reading the full terms before transacting.

Email our policy team with your account reference number and a clear subject line stating 'Data Access Request'. We aim to respond within 30 days with a structured export of the data associated with your account.

Yes. Send a deletion request to the policy email address. Deletion is processed after any outstanding account balance is settled and after any statutory retention period — typically seven years for financial transaction records — has elapsed.

We send a notification to your registered email address whenever terms are revised, and we update the effective date on this page. Continuing to use your account after that date means you acknowledge the revised terms.

We use essential cookies for login sessions and payment flows via UPI, Paytm and PhonePe, plus optional analytics cookies. You can reject optional cookies through the consent banner; essential cookies cannot be disabled without affecting account function.

Start by contacting the policy team via the legal email channel with full details and your account number. If that does not resolve the matter, you may send formal correspondence to our registered postal address as stated in the full terms document.

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